This Return, Replacement and Refund applies to the

Return, Replacement and Refund
At, an unit of Vision, we believe in keeping our customers happy…. Our return policies are created with you in mind and ensure that you are satisfied every step of the way. Should an unfortunate event arise, you may return a product for a refund or replacement. We’ve outlined an easy process to assist you.

Guidelines on Returns
To return any product
1) Email us first if you have a problem on
2) Be sure to report your problem within 24 hours of receiving the item in question
3) Never send back a item without consulting with us. DO NOT return items without verification; no credit or replacement will be provided until confirmation with us.
4) Report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
5) Return your items using registered airmail / courier as advised in our return authorization mail.
6) Any shipping costs of sending back to us are the responsibility of the customer.
7) Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed,used or altered items). Please ensure to include a copy of the invoice you received.
8) We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
9) As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn’t get delivered to us, we cannot help you. Use the suggested postal service mentioned in our return authorization email. Forward the details to us and retain the airway bill or postal receipt until delivery.
10) Please mark the items as defective returns and not for sale and declare a low nominal value.

After purchase that product will not be refundable. In cases of defects, damage, or wrong products, email or call +91 9830086711 with your order number and product details. 

Please note that a refund will be issued only if we are responsible for the reason of return. In case of any damage to the product at the customer’s end, we are not liable to provide any refund.

After we receive the product back at our warehouse we will initiate the refund of your money within 3 business days. The money will be credited back to you as per your bank guidelines.

Replacement Terms

If you receive a defective product, you can request a replacement by emailing with the Order Number, Product number, and reason for replacement. An acknowledgment email will be sent within 2-3 business days. Do not return any product without informing us. If for whatever reason we are unable to resend you the original product, you can choose an alternative from our website will be shipped at no extra cost. If no alternative is selected within 7 days, a refund will be initiated without deductions. Any return shipping cost to us in India is the customer’s responsibility. If the return is due to our alteration or modification errors, there is no charge for the return.

Cancel an Order
After you have made the payment, we will try to send the product/s to you as soon as possible. If courier service is available, then we will do the job immediately. If you want to cancel, email or call +91 9830086711 promptly. Otherwise, we cannot process any changes. If your Order is eligible for cancellation and is cancelled, you will receive the total amount paid by you less cancellation charges of 7%. The balance amount will be refunded in the same mode of payment. For example, if paid by credit card, the refund goes to that card. The refund shall take 7 to 10 working days to process depending on our payment gateway. Any charges/fees levied by the payment gateway for the same will be borne by the customer.

Availability of products
We bring our customers only the latest and most exclusive products, which is why our customers love us. In fact most of our handloom products take 15-20 days to make one piece and the production of these unique– one of a kind pieces, is limited due to various reasons. We strive to deliver your chosen products. However, at times, unavailability at the warehouse may prevent us from fulfilling some of your needs. This happens mainly when the products are sold out or out of stock. In case of such a situation, we encourage our customers to select the next best option. If customers can’t find an alternative, they’re excited about, we promptly refund the entire amount, including shipping, with no deductions. We also offer a compensation by way of store credit depending upon the order value and delay in communication.

Color and Description Disclaimer
We at do our best to present the products on our website as they appear in original. While great effort has been put to accurately reproduce products in their original style and texture, there may be minor variations from the actual product. Products with sequin and stone decoration may come off with careful handling. Please be aware of this while placing your order. Few of the fabrics have tendency to reflect textured effects as a proof of their authenticity. This should not be mistaken for a faulty product. Handicraft, hand dyed, items will have certain minor differences. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicraft’s items. It is practically impossible for us to replicate the same colors on a product as seen on the website or your computer screen. A minor shade variation is normal in these products. They may reflect different colors under varying light, weather, camera type, and computer monitor settings. This is considered standard practice. We request you to place an order keeping in mind these minor variations in the product as seen on a computer screen against the product received.

Stitching Disclaimer
We at provide the stitching service to our customers as per the measurements mentioned by them in the measurement form filled while placing the order. We suggest our customers to be cautious while submitting their measurements as we will not be responsible for any incorrect measurements submitted by them. We believe our customers understand that even if they get something custom tailored locally, multiple sessions of trial and alterations are needed before the desired fit, pattern & look can be obtained. If you do not have facilities of local alterations or do not have access to someone who can help you with alterations you can contact us. In any such case unless the error is on our side cost need to be borne by the customers.